Black Coffee

My standard coffee order is light and sweet.... way way too much milk and sugar (or, nowadays, Splenda).

Today, there was no milk in the house, so I'm having my coffee black and really enjoying it. It may have something to do with the method of preparation, which involved freshly ground beansand a French press (one of the nice things about getting married is being given all these cool kitchen gadgets I'd never buy on my own. The Rabbit Wine Opener Tool Kitis also the balls).

At any rate, I'm enjoying the bitterness, which is something I'm in the habit of producing rather than consuming. It's a nice change of pace.

Netflix Diary: Brothers

Going to completely parrot Mr. Manley's Netflix Diary meme and generate some blog posts from my incessant moving watching.

If you've seen the trailer, you know what's up with this film. Good son Toby Maguire goes off to war leaving behind wife Natalie Portman. His perpetual screw-up brother (Jake Gyllenhaal) starts to nose in on Portman after Maguire's chopper is shot down in Afghanistan and he's presumed dead... or is he?!?!? It's all melodrama that I could take or leave at the end of the day. Certainly more smartly observed melodrama than one might expect, but melodrama nonetheless.

What really surprised me was the difference in quality in Maguire and Gyllenhaal's performances. I've always thought of them (and countless other actors of their generation) as basically interchangeable. But even though he had much less to work with here, I thought Gyllenhaal absolutely smoked Maguire. His performance was pleasantly understated and he communicated a lot while doing very little. Maguire's role, on the other hand, called for a certain gravitas that he just wasn't able to pull off. You can tell that Maguire just doesn't have it in him while Gyllenhaal, much to my surprise, does.

Still, they're neither of them Mare Winningham.

iPad Reflections, Week 2

I am left a little more disenchanted after the second week of my iPad experiment than I was after the first. Further observations:

• There is a noticeable dearth of quality iPad-optimized applications in the App Store. No iPad optimized Facebook (though AIM for iPad with its Lifestream feature is a decent alternative). Similarly, no Blogger support (either an app or a version of the Blogger web client that works on the iPad).
• The Gmail iPad interface is quite well designed but performs poorly. The Inbox doesn't refresh properly half the time when you navigate back to the page and often gets into some weird loop where it keeps redirecting until Safari finally barfs.
• Not really great for using on a bus. It's just hard to use without sufficient elbow room, so if there's anyone next to you, you're constantly clocking them in the ribs or contorting your body and fingers into odd positions.
• The heaviness bothers me more and more. It really makes the difference between a go-to device you can use at will and something you have to dedicate yourself to using, and it's really not functional enough to rival something like a laptop if you're going that far.
• I've fallen into a nice pattern of leaving my laptop in the office and carting the iPad home with me at night to do email, web and document reviewing at home at night. It's nice not to have to lug my MacBook home every night, but there's no way I would attempt this if there wasn't another real computer at home that I could use in a pinch.

I'm left wondering if there is an audience I would recommend this to. It can't replace the utility of a laptop or the use-it-anywhere quality of a smartphone for the road warrior. It certainly does not replace anyone's primary computer (laptop or desktop).

Perhaps it's an alternative to a smartphone for someone who does a lot of note taking or media consumption in situations where the ultra-portability of a smartphone is not important (e.g. college students, frequent coffee shop patrons). I could see where a dumbphone plus iPad is better than a smartphone for these folks. This is allegedly the market for netbooks, so in the final analysis, the iPad may just be a netbook killer. I'm just not in that demographic and never 'got' netbooks anyway, so while it's an occasionally fun toy, I'd get along just fine with only my laptop and smartphone.

iPad Reflections, Week 1

I've got an iPad. Well, not exactly. My company has an iPad. We're a gaming company and it's becoming an influential platform for games. So we got one. And it syncs with my computer, so possession being 9/10 of the law, it's been mine for the last week.

Before we got one, it just seemed like a tweener to me. There's space in the world for a device that fits in your pocket, can be used anywhere in any position, connects to the Internet, plays music and makes phone calls (smartphone). There's space in the world for a robust productivity device that has to be carried around in a bag and used in a constrained number of positions (laptop). I'm skeptical that there's room in the world for a media consumption device that has to be carried around in a bag, offers a lousy content creation experience and has to be used in a constrained number of positions. It's why I (and Steve Jobs, kind of) don't get netbooks.

After a week, I still believe all that, it's just that I don't think the iPad really meets with that description. I'm not convinced it's a useful device yet, but here's what I've observed so far.

• It's heavy. Much heavier than you think it will be. Much heavier than a Kindle. When you hold a Kindle, you think "It's almost like there's nothing there. This is way better than a book!" When you hold an iPad, you think "Wow, this is really heavy. If I've got to hold something like this to use it, I'd almost rather sit down at a desk with a laptop."
• Consequently, you can't really hold it with one hand. You can hold it with two hands. You can rest it on one forearm and operate it with the other. You can rest it on your lap. You can sit semi-recumbently on a couch and use your knees as a little stand. But you can't hold it with one hand for any extended period of time.
• The landscape keyboard is really good. Amazingly good. I'm able to do a sort of half touch typing / half high speed hunt-and-peck thing with it sitting on my lap or a flat surface and type almost as quickly and accurately as I can with a physical keyboard.
• The portrait keyboard is crap. The device is too big to hold it like an iPhone in portait mode and thumb type. Utter waste. They'd be better off with the big landscape keyboard and then a portrait keyboard the same size as the iPhone one offset to one side of the screen or the other so you could thumb type with one hand.
• Note taking is the killer app. Because the landscape keyboard is so good, I've been brining it into meetings instead of a laptop or paper notebook. It's unobtrusive and with software like Evernote (which still needs work in the iPad version... no formatting, really?!?!?) syncs to the cloud. I could very easily see this becoming the device of choice for, e.g., college students to take to class and have a desktop or laptop back in the dorm room.
• No multitasking? Seriously? I know it's allegedly coming, but being able to jump back and forth between, e.g., Evernote, Safari and Mail is going to be key. It feels hobbled without it.
• $500 for the base model seems reasonable, but $830 for the top of the line with Wi-Fi and 3G?And AT&T 3G at that (at least in NYC)?  No way.
• Not directly an iPad comment, but the Incase Neoprene Slip Sleeve Plus for iPad is a piece of garbage. I don't know how this product got greenlit. I mistakenly brought it thinking it was the zippered version. Instead, you slide the iPad into it from the top and then have to fold a flap over maybe the top 10% of the device. This is impossible to do without getting your fingers caught, pushing the wake button so the screen turns on or dropping the thing (and frequently all three).

The provisional verdict is that it's much more useful than I thought but maybe not useful enough. I strongly suspect I'm going to tire of it after another week. I'll keep you posted.

Wedding Favor-It

When I reflect on our wedding planning process, the single biggest source of disappointment is the treatment we have received from an unfortunate number of potential wedding vendors. This is an industry that is all-to-frequently characterized by high levels of dysfunction. For example

• Vendors who believe that just because the word 'wedding' is attached to something they are justified in charging ridiculous prices for stuff. We looked at one venue that wanted to charge us $10 per chair to set up chairs for our ceremony -- chairs they already own, mind you. For 120 people, that's $1,200. Let's say it took two people an hour to set up 120 chairs and you paid them $10 each. Let's also say it took the same two people another hour to break them down. That works out to $40.
• Vendors who are clearly working off a rehearsed script that defines their interactions, prices and level of service. These guys treat the wedding experience like buying a box of Fruit Loops at Stop and Shop.
• Vendors who just plain suffer from severe personality disorders.

I've run successful service businesses. You need to offer people a level of service commensurate with the price you're charging and the importance of the experience to them. If I've just spent three hours in your store picking out wedding invitations and am about to drop close to a thousand dollars on them, don't tell me your bathroom is for employees only and send me across the street in the rain to a (locked) public restroom.

So that's a long-winded way of setting up how pleasantly surprised I was to finally encounter -- well over a year into our planning process -- a vendor who actually went above and beyond the call of duty. The set up: we were planning on addressing our invitation envelopes using my office's super beefy solid ink printer. This thing has handled worse, but for some reason decided it didn't like our envelopes. Jam city. Invitations had to go out Monday, it's Saturday and we're SOL. Dialing for dollars commences.

Fortunately, we found Paula. Paula is the proprietor of the Favor-It Shop in East Brunswick, NJ. She sells and prints invitations and other stationary, as well as favors and gift items. She had just gotten back from her son's wedding the prior night, but when we called told us to come right over. She sat down with us right away and started picking out fonts and importing our list. We do a test run on her printer: the envelope feeds perfectly but the printer is randomly dropping ink (smudging) and we can't figure out why. Burns through two sets of ink cartridges. Still no dice. Unboxes the back up printer and burns through another set of cartridges and print heads. Finally success. Envelopes printed and ready by 10 o'clock the next morning.

Again, Paula didn't sell us these invitations (I wish we had known about her a few weeks ago!). She'd never seen us before. She was trying to land our business, which in this case amounted to a relatively modest sum of money. But she spent well over three hours on a Saturday afternoon just trying to win that business, to say nothing of the additional time of actually doing the printing. She could not possibly have been kinder, more pleasant or more fun to be around the entire time. For the first time in the entire wedding planning process, we finally felt as if our big day was as important to one of our vendors as it is to us.

What Honey now wants for her birthday

Sculpture Dog Cake Incredible - The best free videos are right here

Update 6/30: This video originally found by Leigh Beachem. Trademark and Copyright 2009 Leigh Beachem Enterprises. Leigh Beachem to the max!

It is a pleasure to do business with me

An open letter to anyone who I have been, or in the future will be, a potential customer of:

Dear [Sales Associate / Shopkeeper / Service Provider / Human/Animal Healthcare Specialist]:

Congratulations! My current [presence in your establishment / telephone call / perusing of your website] indicates that I am strongly inclined to favor you with the privilege of having me as a customer. I don't mean to toot my own horn, but -- if we can just make it through the next few minutes -- I think you will find that it is a pleasure to do business with me.

First, a word on just how fortunate you are. With almost no direct or immediate effort on your part, you have stumbled into a situation in which you are dangerously close to making a sale. Completely unbeknownst to you, I have arrived at the conclusion that it is in my best interests to exchange a portion of my hard-earned income for a good or service that you provide. Consider that against all the other possible uses of said funds -- savings, investment, other purchases, etc... -- I have decided that I want to use them on what you are selling: even in the midst of these challenging economic times. Moreover, my independent analysis has suggested that yours is the right enterprise from which to obtain my desired purchase, as considered against every other similar business in the entire world.

At the risk of hyperbole, even this may be understating the extent of your good fortune. You see, of all the people in the world who could have shown up on your doorstep quite out of the blue with not only the means but also the inclination to purchase your product -- again, if you will indulge me -- you've really hit the jackpot, because I mean business. I am a thoughtful, pleasant, polite individual who is interested in consummating a fair and mutually-beneficial business transaction. Because I am deeply respectful of your time and effort, I am also interested in consummating it with the minimum amount of delay and fuss. In addition to this, I am highly susceptible to rational argument, meaning that if you can succinctly and logically convince me of the value of what you are selling, you will sell it forthwith.

More than anything else, I truly believe that you and I are in this together. As such, I'm going to go the extra mile and offer you a few pieces of concrete guidance on what to do to win my business:

• The Greeting -- "Hello" is an excellent choice. "Good morning, "Good afternoon" and "Good evening" are also fantastic. Adding "sir" to the end of one of these is beyond great: it's a little stodgy and old-fashioned, to be sure, but it lets me know right off the bat that you are as respectful of me as I am of you, which makes me feel all warm and fuzzy. "What!?!?" is to be avoided: it creates the impression that my desire to give you sums of money is something of an imposition, and the last thing I would want to do is impose. Ditto on willfully ignoring my presence while conducting a personal cellphone call.
• Listen -- Now that we've started a conversation, please listen carefully. I'm going to tell you exactly what my needs are and how I think you might be able to fulfill them. I'm not an expert in your particular field, so I may not be able to express myself as clearly as you or I would like. I am reliant on you to interpret what I need and translate what I say into a plan of action.
• Focus -- In situations where people have approached me in a state of inferior knowledge or confusion (as I am approaching you now), I often find it helpful to give them my undivided attention, lest any key or subtle detail of what they're saying slip through the cracks. If a source of distraction (e.g. a telephone call, another customer, a colleague, etc...) should manifest itself once we have entered into our interaction, may I suggest the phrase "I'm sorry, I was just helping this gentleman. I'll be with you as soon as I'm done." It has the effect of both eliminating the distraction and demonstrating to me (and the third party) that you are a polite, serious, focused individual who is proactive in attending to the needs of his customers.
• Special note to cashiers -- Kindly familiarize yourself with the operating procedures of your point-of-sale terminal, basic arithmetic and the United States monetary system. It makes me very uncomfortable when I receive only a bewildered response when I hand you $21.10 to pay for an item costing $16.06. Oh, and on the subject of change: first hand me the coins, then the bills, then the receipt. This way, I can use gravity to my advantage and place the receipt in the bag, the bills in my wallet and the coins in my pocket without having to reshuffle.
• Special note to medical practitioners -- From time to time, sick people may call your office requesting appointments. By 'sick people', I mean individuals seeking medical care in response to an unexpected deviation from their baseline state of health. At one time, it was common for medical professionals to examine, diagnose and provide care to sick people, often in a timely manner. Many ordinarily healthy individuals still operate under the assumption that, on those rare occasions when they do experience sudden (though not life threatening) illness, they will receive an appointment sometime within a fortnight of their reporting the condition. Please be prepared to explain to such individuals that your scheduling practices no longer anticipate the emergence of sick people and to provide suggestions as to what they should do under these circumstances (e.g. go to the emergency room, apply leaches, quietly suffer/die, etc...). Alternatively, you might consider reorganizing your schedule in response to the emergence of a new, high-priority item, as is routinely done in other industries.
• If you screw up -- I probably shouldn't tell you this, but at the end of the day, I'm going to forgive an almost unlimited number of errors provided i) they appear accidental and non-systemic; ii) you seem generally contrite; and iii) you go out of your way to make right.

There it is. Not an exhaustive list, but I think it lays the groundwork to get our relationship off on the right foot. Earlier, I said I was highly susceptible to rational argumentation, but the truth is I'm also highly susceptible to being treated well. If you're capable of at least appearing to acknowledge the fact that I exist and want to do business with you, and even showing a little appreciation for it, I'm sure we're going to get along just swimmingly.

Now, let's get down to brass tacks...